Developing Global Leaders for Multi-National Corporations
eurac’s Global Leadership Development Program
Globalization changed our work environments and corporations face the challenge that their leaders lack the skills to adequately meet the demands of a more and more connected world.
The traditionally educated leaders struggle to deal with complexities, ethical and cultural challenges, tensions and paradoxes, the creation of learning environments and the guiding of large-scale change efforts across continents. Disruptive change in information technology led to insecurity and non-confident management.
Struggling in a Complex, Interconnected, Ambigous and Uncertain World
The impact on multi-national corporations is significant. When leaders lack the skills to manage processes of collaboration, discovery, architecting and system thinking, then companies lose the orientation to navigate challenges, lose credibility and market share and fail to achieve a sustainable financial, ecological and economic impact.
Reality shows that international advantages are secured by leaders with a global mindset and mindset who are able to adapt rapidly to an ever evolving, highly competitive market. They master cross-cultural relationships and create winning strategies by integrating global and local perspectives.
However, of the 52% of multi-national corporations which plan to expand their operations, only 16% of them reported that they have enough global leaders to fill these critical roles. This lack of adequately prepared global leaders leads to challenges like these:
- Your leaders are struggling with increasing complexity, ambiguity, and uncertainty in their day-to-day tasks, thus leading to shrinking market shares.
- Your managers lack core competences to efficiently and effectively lead your team across cultures, causing internal conflicts.
- Your colleagues are unsure of how and when to adapt their leadership style to fit local circumstances, failing to achieve corporate objectives.
- You are struggling to align your corporate strategy with multi-cultural dynamics — and so your organisation is being out-competed in global markets.
- Your executives lack tools for better understanding themselves and expectations they face when working across borders, causing losses of employee loyalty and motivation.
- Your team works (partly) remotely and virtually but lacks the means to sharing knowledge and context, is overly dependant on technology, and frequently loses useful details.
Do you recognize yourself or challenges in your organization here? These challenges are not god-given. Read on to learn how to overcome them.
You are not alone.
Among the leaders questioned only one-third reported being effective across countries and cultures. That is the lowest single skill effectiveness rating in a survey of 13.124 global leaders and 1.528 HR executives within 2.031 multi-national corporations in 48 countries. (Deloitte 2015)
The data collected regarding the use and urgent need for global leadership is oppressive:
- Global leadership is more than any other option a key factor for global success. (Ghemawat, P. 2012. Developing global leaders. McKinsey Quarterly)
- The global leadership vacuum “remains the biggest challenge of all for 2013 and beyond.” (World Economic Forum, 2013 Global Agenda Outlook)
- Companies still struggle to adequately prepare enough global leaders. (Gitsham, M. 2008. Developing the global leader of tomorrow. Report of 1st Global Forum for Responsible Management Education, United Nations, New York)
- Firms have had to curtail global strategies due to the lack of global leaders. (Mallon, D. 2015. Deloitte’s ‘What Works’ awards 2015: Lessons from the best report)
Global Leaders: High Demand but in Short Supply
What can You Do?
Multi-national corporations began to confront and try to solve the challenge of finding and developing leaders who could operate sucessfully in the global context by using different approaches, usually built on top of a do-fail-learn-mindset. These early adopters quickly faced internal barriers within the companies.
Urgency, limited time, limited budgets, conflicting agendas, inertia and bias towards traditional leadership training as well as high yet unclear expectations made the process of finding and developing global leaders unnecessarily nerve-wrecking, painful and costly.
Despite these hardships corporations succeeded in the developing global leaders. For example IBM launched a company-wide initiative in 2008 to give its future leaders the kind of experience they needed to develop skills and perspectives to effectively address the challenges it faces in the global marketplace. Their leaders learned to be more collaborative, were more attuned to a multiplicity of cultural differences, and far more fluid and globally networked. IBM achieved record financial performance and transformed itself into a globally integrated enterprise.
This and other processes — like Ulysses and Oasis for PricewaterhouseCoopers (PwC)‘s leaders — were successful, because they created contexts in which leaders had to engage in contrast, confrontation and transformation in a meaningful and deep way.
Global Leadership is Extreme Leadership
The complex processes and actions through which an individual influences internal and external players from multiple national cultures are what make global leadership necessary. Global Leaders are not to be confused with domestic leaders, expatriate leaders, comparative leaders or global managers. Global Leaders are “Extreme Leaders” (Osland et al., 2012). Their most important competencies and skills can be divided into two domains:
- Technical / professional competencies and skills
- Competencies associated with connecting and relating with people who differ culturally from the leader
Companies are experienced in developing the technical and professional competencies, but lack effective processes to develop the intercultural competencies. We summarize four categories of competencies based on “A Framework of Nested Global Leadership Competencies” by Allan Bird in his article “Mapping Global Leadership Competencies”, and a review of competencies especially needed in times of crisis.
Global business competencies
- Vision & Strategic Thinking
- System Thinking
- Being Business Savvy
- Managing Communities
- Being Organizationally Savvy
- Leading Transformation
Inter-personal competencies
- Valuing People
- Interpersonal Skills
- Teaming Skills
- Empowering Others
Intra-personal competencies
- Inquisitiveness
- Culturing a Global Mindset
- Flexibility
- Building Character
- Creating Resilience
- Creativity
Multi-cultural Competencies
- Cultural Sensitivity & Intelligence
- Mindful Intercultural Communication: Appropriate, Effective, Adaptive
These competencies are the ground work of true global leadership. Put together they enable leaders and companies navigate challenges, secure international advantages, create winning strategies, build credibility and market share and achieve long-lasting financial, ecological and economic impacts. Global strategies will be put into actions and the “biggest challenge of all” (World Economic Forum, 2013 Global Agenda Outlook) will be solved.
Solving the challenge with eurac reliably
Our trainers and coaches are experts in Global Leadership, Psychology, Intercultural and Cross-cultural Communication, Coaching across Cultures, and Change processes. They have diverse geographical as well as educational backgrounds. With their commitment to field-research and quality training, they are competent to support managers in achieving their goals.
We support C‑Levels and Top-Executives leading multi-national companies. We will supply you with cross-culturally and inter-culturally competent global leaders to build efficient global teams and create successful global organizations.
We achieve this in your company through six distinct offerings:
Consulting
Comprehensive and focused knowledge sharing to manage the VUCA nature of global business
Coaching
Target-oriented mentoring support to lead highly diverse multicultural teams
Assessment
Global Leadership Competencies and Workplace Intercultural Intelligence assessment and analysis for individualized development plan
Design
Experimental learning, high contact and high challenge international assignments
Training
Practice and competence based education for behavior change:
- Global Leadership Development
- Leadership with Coaching
- Cross-cultural Leadership Excellence
- Intercultural Communication Excellence
Facilitating
Highlights and application oriented facilitation of strategic international business travels
In contrast to other business academies we take a transformative approach to learning at a cognitive, relational and affective level. We facilitate positive change by using a multidisciplinary concept of psychology, neuroscience, business science, education, communication and human development. Our methodologies are process-focused and outcome-driven and underpinned with science.
Research and our experiences convinced us: Global leadership development always requires personal transformation.
We mainly work with corporations, but also offer open-enrollment options for individuals. The process we use to develop global leaders in your multi-national corporation is as follows:
- Defining Goals and Goal-required Competencies
We work with you to clearly define the goals your leaders shall achieve and we define the competencies those leaders must have to accomplish the goals. - Pre-Assesment of Leaders
We evaluate your leaders’ current abilities in 3 categories and 16 dimensions and compare those abilities to the competencies needed to achieve the defined goals. - Global Leadership Development
We fill the gap between the current competencies of your leaders and the competencies required for reaching your goals by coaching, consulting, and / or training in a agreed upon period of time. - Post-Assessment of Leaders
We re-evaluate your leaders abilities and show the achieved improvements. - Supportive Action Plans to achieve the Goals
We can design high contact and / or high challenge business travels to accelerate the development of goal-required competencies.
Take a look at what Matijas Meyer, CEO of Komax Holding AG, says about working with EURAC:
EURAC gets to the bottom of challenges
Before we’ve started working with EURAC we were hesistant: Would Dr. Wolfgang Schmitz and his team posess the needed competence and cultural match to coach our employees? However, we found EURAC to be an interesting sparing partner to discuss organizational development, approaches to implement it and getting to the bottom of challenges — even facing provocation and irritation.
We also enjoyed EURAC’s entertaining approach to coaching, easily capturing peoples interest as well as the structured step-by-steam tailored to our current situation. We’ve learned and applied new methodologies to run our organization successfully. I’d fully recommend EURAC to get started with Global Leadership Development and stay on track.
Matijas Meyer, CEO Komax Holding AG
In a time of drastic change, it is the learners who will inherit the future. The learned usually find themselves prepared for a world that no longer exists.
You will benefit from:
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- Efficient and authentic global leadership, empowering multinational companies to grow and thrive
- Context-specific actions to organizational excellence
- Development of sufficiently culturally aware and intelligent leaders and integrators
- Keeping global team connected and engaged to foster effective cross-cultural work
- Leveraging differences and synergistically integrating the disparate elements in an increasingly complex world
- Explore the skillsets of successful global leaders and discover what it takes to build a cohesive global team
- Improving your leaders ability to negotiate and motivate internationally
- Flexibility and curiosity to lead successfully across cultures
To provide an integrative and innovative seminar concept, eurac assures:
- Cost savings in personnel development through targeted, yet robust, on-going executive training
- Measurable results.
- The elimination of “spot-solutions” in personal further education and movement forward to comprehensively integrated training content for individuals, teams and the entire company.
Individual Skill and Competency Framework
Trainings and executive coaching will be individually tailored for you, based on your company’s goals and employees’ skills. This will eliminate “spot solutions” by implementing the eurac Skill and Competency Framework, not only on an individual basis, but also for the business as a whole.
Practical implementation in the routine workday
All trainings connected with executive coaching will efficiently increase the competencies of participants. The methods and techniques are practice-oriented and easily applied. The trainings and executive coaching are constructively designed and will be implemented by practice chapters, on-the-job training, and fixed assignments between individual units.
Exclusivity
eurac training groups are small and exclusive in order to provide individuality, differentiation, and quality at the highest level.